For game transaction history, please contact our customer support team through this form and provide the data below:
- Phone number used during the purchase:
- The payment method used for the transaction: (required)
- Transaction date and time: (required)
- Transaction Amount:
- Game and Server ID: (required)
- Order ID: (can be found in the payment confirmation email from Codashop) (optional)
- The email used for the transaction: (optional)
Reminder:
• We are unable to provide transaction history if you do not supply the necessary data, particularly those marked as required for account security reasons.
• If you do not have the transaction dates, please contact game support for assistance in obtaining the needed dates
For MLBB Transaction receipts, please provide the following details to get your transaction:
• Screenshot of the conversation request from MLBB. Please contact Moonton to get the specific dates required.
• Screenshot of your payment receipt or proof. This should match the dates provided by Moonton in the conversation.
• MLBB User and Server ID
Note:
1. We cannot provide transaction history if you do not supply the required data as per our policy agreement with Moonton.
2. If you no longer have your payment receipt or proof, please contact your payment provider to retrieve a copy.
3. If you have payment proof but for a different date, you can contact Moonton Customer Support to request a change in the transaction details.
4. We will provide your transaction history once you submit the necessary data.