Skip to main content
exclamation_mark

Codashop is currently unavailable. Service is expected to be back within the next few hours. We apologize for the inconvenience.

Codacash, Card Payments, and OTC are unavailable for Valorant & Legends of Runeterra until further notice.

dismiss_button

We are currently receiving high request volume and responses may be delayed. We'll get back to you ASAP. 🗨️ We’re sorry that Live Chat with agent is not available at the moment. But don’t worry, you can still submit a ticket and we’ll respond to you as soon as possible.

dismiss_button
Codashop Philippines Help Center home page
  1. Codashop Philippines
  2. Payment & Transaction Issues

Payment & Transaction Issues

Having trouble with a transaction or payment? Check here for solutions to failed payments, errors, and other issues related to your purchase.

Purchase Issues

  • Globe and TM no longer appear as payment options
  • What to do if you completed a purchase but didn't get the item?
  • Tips to avoid a wrong top-up
  • What to do if you entered an incorrect e-mail address during your purchase?
  • I bought Mobile Legends: Bang Bang diamonds, but they’re not in my account yet
  • Do I need to fully verify my GCash account to complete a purchase?

Voucher Issues

  • What to do if you didn't get your voucher but your mobile load was deducted?
  • How to locate your voucher code in your email?
  • Call of Duty: Mobile Garena Shells – Voucher code already used: What should I do?
  • The Steam Wallet Code that I received is invalid
  • Tinder voucher redemption issue
  • I'm ineligible to redeem my Tinder voucher code. What should I do?
See all 7 articles

Troubleshooting and Errors

  • I got an error code when making a purchase
  • Card payment error codes
  • Error 414 on Smart despite having sufficient balance
Terms & Conditions
Filipino