Scenario 1:
You completed your payment and received a notification from Coda, but didn't receive your item. The publisher might have an issue. Don't worry, we have your transaction record and will manually complete your order.

Scenario 2:
You completed your payment and received a notification from Coda that your transaction was overdue but not completed. This could be due to a connection issue. Please wait while we work with the payment channel to fix it.

We apologize for any inconvenience if you experience any of these. To help us resolve the issue, please provide the following on this form:

• Phone number or the last 4 digits of the card used
• Email address entered during the purchase
• Order date and time
• Order amount
• Transaction/Order ID
• Payment proof (screenshot of the receipt)
• Screenshot of your in-game User ID