Have you ever made a top-up and not received the item or product you purchased? This often happens due to an incorrect user ID format or selecting the wrong game.

Follow these tips to avoid such issues:

1. Choose the correct game/application page.

2. Verify the game logo on the Google Play Store to ensure you select the right one.

3. Enter the User ID correctly.

• Click the question mark icon next to the Username field or check our Help Center for guidance on entering your user ID correctly.

4. A sample window of the User ID will be displayed.

5. Double-check the details before payment.

• Re-check all details (User ID, item price, and payment method) before proceeding with the payment.

Note: Once you press the "Confirm" button or complete the payment, Codashop cannot provide a refund or transfer the item if there is a mistake such as an incorrect user ID, wrong game, or wrong item selection.